Refund policy

Return & Replacement Policy

Changed your mind? Fair. You’ve got 7 days.

Time Window

You can request a return or replacement within 7 days of delivery. Requests made after 7 days will not be accepted.

Eligible Items

To qualify, the item must be:

Unworn, unwashed, and in its original condition
Free of damage caused after delivery
Returned with its original packaging and tags (where applicable)

Custom-Made Products

Custom-made products cannot be replaced or returned. This includes any item with personalized text, a custom design, or a made-to-order size. Please double-check your order details before confirming.

Sale & Discounted Items

Items purchased during a sale or with a discount code are final sale and are not eligible for return or refund.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please report it within 48 hours of delivery. Send your order number along with clear photos or an unboxing video. If approved, we will replace the item or refund you, and we will cover the return shipping.

How to Request an Exchange

Email exchange@nonregnotsorry.com within 7 days of delivery with:

Your order number
The item you want to exchange and the reason
Photos (if the item is damaged, defective, or incorrect)

Exchanges are subject to stock availability. If your size or design is unavailable, we’ll offer a different option or a refund.

How to Request a Refund

Email refund@nonregnotsorry.com within 7 days of delivery with your order number, the reason for the return, and photos where relevant.

Once we receive and inspect the returned item, approved refunds are processed within 3-4 working days. Refunds go to your original payment method. For Cash on Delivery orders, we’ll send the refund by bank transfer, and we’ll ask you for your account details.

Return Shipping

For change-of-mind returns or exchanges, the customer pays the return shipping.
For damaged, defective, or incorrect items, NR covers the return shipping.

Inspection

All returned items are inspected on arrival. Items that are worn, washed, damaged, or missing tags may be declined, and in that case they will be sent back to you at your expense.